Steve davies's Blog (356)

State of the Service Report 2010-11: Australian Public Service Employee Survey Results

I appreciate that publishing the State of the Service Report results to data.gov.au is a start. However, the results are hardly presented in an accessible manner. OK for statisticians, but what about the public? A small start would be to use textual column headings rather than question numbers and response scale text rather than numeric values. Little things help.

 

The major point, however, is that the public service is a mysterious black box to many people. So why not do more…

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Added by steve davies on February 16, 2012 at 6:30am — No Comments

Centre for Public Sector Design - A drone free zone

I've been pondering the Centre for Public Sector Design for a little while. Especially after reading the post Six thoughts for the Centre for Public Sector Design’s future CEO. Great advice for sure:

 

  • The methodology is NOT the most important thing.
  • Don’t move slowly.
  • Measure EVERYTHING that you do.
  • Do more than ‘assure’.
  • Do…
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Added by steve davies on February 15, 2012 at 1:30pm — 1 Comment

Australian Taxation Office Employee Engagement Survey - Beyond FOI?

Some time ago a good friend of mine drew my attention to an article by Kate Dempsey entitled Public Sector Values as a Talisman against 'evil'. The article raises questions about how such values are used, not so much the values themselves.

 

On 1 February 2012 I received a response from the…

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Added by steve davies on February 6, 2012 at 12:00pm — 5 Comments

Social media and public servants - Online participation not wanted? Well maybe, Maybe not.

In this weekends Canberra Times Markus Mannheim wrote a piece entitled Please speak freely, servants...just don't upset anyone.

 

Markus apologises, not for his original article, but for the aftermath. And I quote,

 

I'm not sorry for highlighting this latest advice; that's my job. It's…

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Added by steve davies on January 29, 2012 at 12:30pm — No Comments

Social media and the 21st Century Enlightenment

Some time ago I wrote and presented a paper advocating the need for a Public Service Renaissance. A philosophical kindred spirit recently drew my attention to the work of Matthew Taylor and the …

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Added by steve davies on January 29, 2012 at 10:24am — No Comments

Why Top Talent Leaves: Top 10 Reasons Boiled Down to 1

Interesting post by Erika Andersen pointing out that,

 

According to Jackson(and, again, I agree with him) top talent does indeed leave for the same reasons everyone else does. If I were to distill his ‘top ten reasons’ down to one, it’s this:

Top talent leave an organization when they’re badly managed…

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Added by steve davies on January 27, 2012 at 1:00pm — No Comments

Attitudes to social media and tech in the public service

In my post Social media and public servants - Online participation not wanted? I highlighted the fact that the new Australian Public Service Commission guidelines on social media conveyed a lot of fear, uncertainty and doubt. The point being that the FUD overwhelmed the positive aspects of the guidelines. Couple that with the blocking of many social media…

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Added by steve davies on January 25, 2012 at 7:30am — 5 Comments

Surveys, Whistle Blowing and Story Telling

At last years Smart Government Conference the punchline on my presentation was the proposition that we needed a safe means for public servants to tell their stories of their experiences of work. Read more

 

I've been giving that a lot of thought. Firstly, because this can be done.…

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Added by steve davies on January 19, 2012 at 9:00am — No Comments

Social media and public servants - Online participation not wanted?

Just read an interesting piece by Markus Manhheim, Public Service Reporter, Canberra Times - PS on notice over social media use.

I know that central agencies in the public sector do not deliberately issue circulars with the intent of telling public servants to, as it were, shut up online. However, that is precisely what …

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Added by steve davies on January 18, 2012 at 10:30am — 10 Comments

Does the public service need more free radicals?

First up thanks to @allisonhornery for the heads up on A Manifesto for Free Radicals by Scott Belsky.

 

 

The Manifesto resonates well with me given the content of the…

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Added by steve davies on January 11, 2012 at 9:00am — No Comments

Australian Public Service Reform Revisited

So 2012 is here.

 

We've had the initial flurry of reform activity - reports, committees and information cascading from on high along with requests for feedback. So, with the increased efficiency dividend about to impact Australian Public Service agencies what does reform really look like? More pointedly, is the APS really Building the future together? By the way, that's the tagline used on the APS…

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Added by steve davies on January 10, 2012 at 10:30am — 1 Comment

Gamify Gov

For all the good work going on around open government I think it is fair to say that we are not so good at engaging young people. Why? Because Gov is boring and, I suspect, young people have high expectations of authentic engagement.

Having a Twitter or Facebook account is not enough and we need to rethink our approach. One of the ways to do that is to introduce a sense of purposeful problem solving and, dare I say it, fun. And the fun element can come from instant feedback by…

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Added by steve davies on December 19, 2011 at 12:30pm — No Comments

Pull Culture Replaces Push Culture

An interesting bit of work from the Indiana University Office of Interactive Communications.

Many of us grew up in the Push Culture, a period in history where manufacturers and distributors told us what we should think about their product through all types of advertising mediums that were available at the time - television, print, and even the dearly loved telemarketers. Branding was King. That was then. Times have changed, thanks almost exclusively to the internet and…

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Added by steve davies on November 27, 2011 at 10:30am — 2 Comments

Imagine this

Last week I attended a world usability day event hosted by the Department of Immigration and Citizenship in Canberra.



An interesting presentation was given by Rocky Heckman, Architect Advisor - Microsoft.



Rocky spoke about natural user interfaces -Touch, Gesture and Voice. During his talk Rocky mentioned work being done by Microsoft under the umbrella of 'Envision'. Below are a couple of movies showing how far the thinking has come.



Microsoft >>>… Continue

Added by steve davies on November 14, 2011 at 10:58am — No Comments

Joanne Jacobs on networking

It's not often that a piece about networking strikes me as being particularly elegant, informative and very much on a human scale.



I came across a very interesting piece of writing with Joanne Jacobs talking about networking and it does just that. Joanne's ideas are balanced and rich with wisdom.



"Understanding interaction design is crucial to understanding how people how people communicate or facilitate communication. When you change the way people talks to each other:… Continue

Added by steve davies on November 9, 2011 at 7:13am — No Comments

Elegance and simplicity

OK. I'm not going to get into the Apple VS Everyone else routine, but let's face it when it comes to design Apple really does set a great benchmark.

 

I suggest that two words sum this up. Elegance and simplicity. Ah yes, I can see the functionalists coming out the wood work already.

 

It's…

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Added by steve davies on November 6, 2011 at 9:20am — 2 Comments

Public service social conditions

I've always figured that a good indication of the culture of workplaces is how they handle the human side of life. Maybe as a male I live in a bit of a bubble, but I was quite surprised when a public servant sent me the following question:



"What are the reasons why the APS does not have a standardised policy on breastfeeding in the workplace or at least include paid lactation breaks as a standard condition? Some agencies already absorb the cost and allow lactation…

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Added by steve davies on November 6, 2011 at 8:24am — No Comments

Gov 2.0 meets Economics 2.0

Is this the way of the future? Why Iceland Should Be in the News But Is Not

 

It seems to me that governments listening, and social media being part of the equation, gives us hint of what could be a better way.

 

And what is so bad about tearing up the rule book when the old rules no longer work? …

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Added by steve davies on October 30, 2011 at 6:12pm — 2 Comments

The end of the world as we know it?

"Facebook updates and YouTube videos are becoming more important to global affairs than governments, Iceland's president said this week."

 

Well, I would certainly add Twitter to the list. Iceland's president: Social media turns government into a 'sideshow'

 

What a wonderfully articulate and reasoned talk by the President. Recognition of this profound…

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Added by steve davies on October 28, 2011 at 11:10am — No Comments

New democracy





If, as many people believe, our democratic system is in dire need of repair then it makes sense to get involved in new Democracy. I'm certainly going to be getting in touch with them.

 

Another dimension relevant to…

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Added by steve davies on October 28, 2011 at 10:30am — No Comments

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