Express Exchange Engage
Yesterday the Public Interested Disclosure Bill was passed in the House of Representatives. The bill makes it an offence for an individual or organisation to take hostile action against a public servant due to them making a public interest disclosure.
As pointed out by Whistleblower Australia's national president Cynthia…Continue
Posted on June 20, 2013 at 9:30am — 1 Comment
The title of this post is identical to that of the Canberra Times report - The new values for public servants. No, I am not being lazy. It's an ironic headline as these are not new values at all.
Professionally and personally, I'm all in favour of the espoused values of the Australian Public Service. Like many people I also embrace very old democratic…Continue
Posted on June 19, 2013 at 11:00am — 3 Comments
I have spent some time thinking about the 7.30 report Psychiatrist warns bureaucracy is worsening veterans' PTSD. Despite the clients they are meant to serve it is evident that the bureaucracy and mindset of the Department of Veterans Affairs (DVA), is no different to the rest of the Australian Public Service.
Returning military personnel should be accorded the respect of receiving decent and…Continue
Posted on June 17, 2013 at 1:11pm — 2 Comments
For some months I have been receiving information concerning the management regime being applied within Taxation Office call centres. These centres sit within the Client Account Services business service line.
This post is a summary of longer paper I have written about the Taxation Office's call centre management…Continue
Posted on June 11, 2013 at 9:27am — 20 Comments
It shouldn't be hard should it? People need to be able to love the work they do and organisations need to nurture and get out of the way.
However, many organisations seem to find it too hard. They are in the grip of a management fetish. Got a problem? More management is the answer. That has been answer forever. And guess what? It doesn't work. Even today, the typical answer of the public service is to pile on more management. Why? Are people that recalcitrant? Absolute…Continue
Posted on June 4, 2013 at 2:30pm — 2 Comments